eAudios, eBooks, downloadable books, streaming……Technology and formats are changing daily. The public library, formerly a home for just print books, newspapers and magazines, has found its way into the digital marketplace. Questions abound about new services and formats. We hope you find some answers here!

Please note that the Derry Public Library guarantees the confidentiality of your library account per RSA 201-D:11 as it applies to our automated library system and services we provide directly.  However, you are not guaranteed privacy through third party downloadable services such as Overdrive, Cloud Library, Amazon or Barnes & Noble.

Read on for answers to some Frequently Asked Questions:

What is an audiobook?

What is an eBook?

Are all books available in audiobook or eBook format?

How does the library lend out downloadables?

What is DRM?

What software platform does the library use to lend downloadables?

What is Overdrive?

What is the Cloud Library?

What kinds of books can I borrow?

How do I find the eAudios and eBooks Derry patrons can borrow?

What devices work with Overdrive and Cloud Library?

What do I need to get started?

How can I get help?

How many items can I check out at once?

How long can I keep my eAudio?

How long can I keep my eBook?

Can I renew downloadable books?

Can I place a hold on a title if it’s checked out?

What is an audiobook?  An audiobook plays the voice of someone reading a book aloud, or the voices of several readers taking different parts, as in a play, so you can listen.  There are various formats for audiobooks: books on cassette (we still have a few), books on CD, books on MP3 CD (more data fits on each disk, but these cannot be played on all CD players), Play-Aways (pre-loaded MP3 players), and downloadable eAudios.  Downloadable eAudios can be listened to on computers, MP3 players, iPods, tablets, etc.

What is an eBook?  An eBook, or electronic book, is a digital file that can be downloaded and then read on a computer, on a mobile device such as a cell phone, or on an electronic book reader or device (NOOK, Kindle, Kobo, iPad, tablet, etc.)

Are all books available in audiobook or eBook format?  No.  Not all published books have an audiobook or eBook counterpart.  Sometimes individual titles are not digitized.  Sometimes publishers refuse to sell their digitized books to libraries.

How does the library lend out downloadables?  Libraries need to subscribe to special software platforms in order to lend downloadables.  At the moment there are a variety of platforms available, and each one is different from the user’s perspective, and with respect to device and publisher participation.  Yes, it’s confusing and still changing.

What is DRM?  DRM or Digital Rights Management is software used by publishers and copyright holders to control or limit the use of digital content after sale.  All downloadables are controlled by DRM.

What software platform does the library use to lend downloadables?  We currently subscribe to two different platforms, Overdrive and Cloud Library.  Each platform houses separate eBook and eAudio collections.

What is Overdrive?  Overdrive is the software that provides NH public library card holders access to downloadable audiobooks and eBooks through the NH Downloadable Books Consortium.  Participating libraries pay an annual fee to purchase titles and provide access for their patrons.  To use this service, patrons sign in to the Overdrive website to browse the catalog, check books in and out, and place holds.

What is the Cloud Library?  The Cloud Library is different software that provides access to downloadable eAudios and eBooks for card holders from GMILCS member libraries.  Cloud Library software is completely integrated with our online catalog, so patrons can manage all borrowing within our catalog.

What kinds of books can I borrow?  Our downloadable collections have books for children, teens and adults, including fiction and nonfiction, picture books, easy readers, biographies, popular series and even cookbooks.

How do I find the eAudios and eBooks Derry patrons can borrow?  All the titles we have access to are listed in our online catalog. Go to our website and click on the Catalog tab.  You can limit your search results to show just audiobooks, eAudiobooks or just eBooks.  Downloadable titles can be checked in/out and placed on hold from within our catalog.  Alternatively, you can visit the Overdrive website, or Overdrive and Cloud Library apps to browse titles and check out.

What devices work with Overdrive and Cloud Library?  The list of devices that work with each service is long and growing, and not the same for both platforms.  All titles can be downloaded to a PC or MAC and listened to/read from there.  Some can be transferred to a tethered device like a NOOK or Kindle.  Most titles can also be downloaded directly to mobile devices by installing the appropriate app.  Check our Devices page for more information.

What do I need to get started?  You need a valid Derry Public Library card and a 4 digit PIN.  If you wish to use both Overdrive and Cloud Library, you also need to get an Adobe ID and to download Adobe Digital Editions (free) software to your PC or MAC.

How can I get help?  For general help, look through the pages of this blog.  For Overdrive troubleshooting visit the NH Downloadable Books blog. For more information about the Cloud Library visit their Support page.  You can also email DPL reference staff at derrylib@derrypl.org or call the library (432-6140) to set up an appointment for one-one-one help.

How many items can I check out at once?  You can check out three titles from Overdrive and six titles from Cloud Library at once.

How long can I keep my eAudio?  Overdrive eAudios can be checked out for 7 days; Cloud Library eAudios can be checked out for 14 days.

How long can I keep my eBook?  eBooks can be checked out for 14 days.

Can I renew downloadables?  Overdrive titles can now be renewed once. Cloud Library titles cannot be renewed, however, because of the high demand and relatively small number of titles currently owned.  Regardless of which platform you’re using (Overdrive or Cloud Library), DRM will automatically “return” your books on time for you.

Can I place a hold on a title if it’s checked out?  Yes, you can place up to 5 holds in each platform.  You will be notified by email when your hold is ready.  Cloud Library gives you 48 hours to download it; Overdrive automatically checks it out to you unless you uncheck the box saying “Automatically borrow this title when it becomes available” when you place your hold.


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